Refund & Return Policy

At Pleasure Toys UK, we want every customer to shop with complete confidence. We understand the importance of quality, discretion, and customer satisfaction, which is why we offer a simple and customer-friendly returns policy.

30 Day Money Back Guarantee

We offer a 30-day money-back guarantee on eligible purchases. If you are not completely satisfied with your order, you may request a return within 30 days of delivery.

Easy Returns

For hygiene and safety reasons, we can only accept returns on products that are:

• Unused
• Unopened
• Still sealed in their original packaging

Any item that has been opened, used, or is not in resellable condition cannot be returned due to health and hygiene regulations.

Faulty or Damaged Products

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of receiving your parcel. Once confirmed, we will gladly arrange the following:

• A replacement item
• Exchange
• Or a full refund

Our aim is to resolve all issues quickly and fairly.

Fast & Discreet UK Delivery

We provide next-day UK delivery on selected orders placed before the daily dispatch cut-off time. All parcels are shipped in plain, discreet packaging with no product details displayed on the outside.

Refund Times

Once your return has been received and approved, refunds are processed back to your original payment method. Please allow up to 5–10 working days for the transaction to appear in your account.

Order Cancellations

Orders may be cancelled before dispatch for a full refund. Once shipped, orders will be covered under our standard returns policy.

Your Privacy Matters

Every order and return is handled with complete confidentiality and discretion. Your personal information is always kept secure and private.

Contact Us

If you need help with a return, refund, or delivery enquiry, our customer support team is here to assist you.

Email: info@pleasuretoysuk.com